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At Santa Cruz Toyota, we have dared to compare what our customers can get from us as a certified Toyota service center versus what they will ultimately receive from an independent service shop. The comparison includes measurable performance metrics that define service quality and value. The comparison emphasizes defining features such as technician certification, service facilities, parts quality, commitment to organizational excellence, and customer value proposition. The comparison confirms that Toyota enthusiasts from Capitola, Live Oak, Soquel, and Aptos will ultimately benefit from certified Toyota services.
Common sense is all we need to determine that our certified technicians are of higher quality because they are well trained and perform professionally, and we provide them with ongoing training on technical services and certification proving their skill. Do you want an average mechanic without certification performing your Toyota’s transmission replacement, coolant fluid exchange, or vital part repair with questionable results? We think not!
There are no major automotive systems as sophisticated as the engine and transmission and there are no major repairs as challenging as transmission inspections and replacement service. While the challenge of transmission inspections comes down to training and experience, the challenges of transmission service are of service resources and technician aptitude. If your Toyota develops a transmission issue needing to be serviced, it is sound logic to match your service with a qualified service department like us as Santa Cruz Toyota.
We invested in the highest quality facilities and equipment because they promote the highest quality results for our customers. When you choose a certified Toyota service department, you are inviting the highest quality resources to complete your service. We have computerized alignment equipment when independent service shops continue to use obsolete equipment without laser precision. We use specialized tools and digital diagnostic equipment as independent service shops are constantly cutting corners. When you drive a world-class Toyota vehicle, you’ll want service from a certified service center.
We create more value with our certified Toyota services at Santa Cruz Toyota by a value-added bonus strategy that compounds quality into enhanced customer satisfaction. With online service scheduling, knowledgeable service & parts advisors, complimentary car wash, two courtesy shuttles, weekend service hours, and regular parts and service specials. We help our customers contain cost, enhance convenience, and extend our value proposition well beyond what is offered by independent service shops.
