Customer Testimonials
Mikell Johnson is an asset to Santa Cruz Toyota very knowledgeable and courteous Great Service
I was told the seat in my 2023 van needed a $1600 repair. I left the van at the dealership and later that afternoon was told the repair was complete... I picked up my car and discovered a day later that no repair had been made on the problem. I returned to the dealership and they were unable to explain what had been done to my car. Two weeks later the correct part is still has not arrived.
Sales passed on to someone else when I arrived.
No RAV4-hybrids on lot.
No discount except for unwanted add-ons.
Had to fill in all paper work before car even on lot…it took over 2-1/2 hours and left me completely exhausted.
When there to pick up car, trade-in value, went from a low of $1000 down to $100 until complained.
Useless accessories, no discount, except one for coating.
Phone set up incorrectly making my phone secondary.
Cashed check while deposit to bank was still pending. Could have resulted in cost to me.
Employees listed below were not any of those assigned ... Read More DealerRater - May 20, 2025
Tried to scam me out of 4500$ by saying my car had a bad headgasket, and would not cover the labor of teardown when car is under warranty. Left the car outside under sprinklers and left hard water spotting on the eight thousand dollar paint protection film I had installed on the car. Very unprofessional shop.
Tried to scam me out of 4500$ by saying my car had a bad headgasket, and would not cover the labor of teardown when car is under warranty. Left the car outside under sprinklers and left hard water spotting on the eight thousand dollar paint protection film I had installed on the car. Very unprofessional shop.
Excellent service. Very friendly workers. Not much else I can say so I will stop.
I bought my daughter a Corrolla Hybrid Got a great deal thank you Richard in the Internet department for answering all my questions and helping me through the process
Excellent costumer service and very competitive pricing through Costco auto program! I definitely recommend this dealership to my friends that want to buy a car!
Pablo was great good customer service fast and simple he answered everything i needed to know
Regular tuneup. Some things were found that were recommended to do. Jacob called me to let me know. I chose to do the extra work that related to safety of operation.
Intelligent! Prepared! Cost effective! Personable! Hands-on! Conveniently open hours! Clean facility.! Good phone responses! I liked it!
Santa Cruz Toyota is superior to all the other choices in the area. I wouldn't go anywhere else for maintenance and repairs.. Santa Cruz Toyota is the best!
Service desk guy, Joshua is fantastic! 5 Stars for him. Technician that insisted to drive instead of allowing me to drive to allow him to hear the sounds that were concerning me was a jerk. He should not be customer facing.
Easy process to get the vehicle, paper work was also done in such a good manner.
They have been helpful and efficient. They keep in touch with me throughout the process.
Efficient, fast, knowledgeable. Staff is super friendly and helpful. We've been taking our Tacoma here for years and have always been very satisfied.
The Santa Cruz Toyota service department consistently provides exceptional, friendly, and efficient service every visit!
This service center is excellent, Customer Service is friendly and informative, the work quality is too notch, and this Toyota dealership is one of the best in the area (I compare it to the San Francisco/Geary location). My only gripe, which is probably because I didn’t schedule it in advance, is that I asked for Tier 1 Detailing in addition to the warranty service, and that stretched the appointment to over 6 hours, which seemed like a long time.
Good communication from service to costumer Friendly staff Prompt service of vehicle Nice lounge if you are waiting Might provide local papers or magazines
I’ve never had my car serviced anywhere else. Friendly staff, and great shuttle service
Service was fast and easy. Service writer and shop foreman were absolutely great to deal with
Service was unacceptable. I had to return the next day to have them clean up unless they made on my car
Easy to schedule, quick checkin, was kept up to date on progress, and they even scheduled a pickup from home so I could retrieve my car.
The service was unacceptable. I had to return the next day to have them clean up the mess they made
Pablo Garcia was great. Professional, fair and good communication. My truck needed additional work and Pablo made it less painful
Hunter, Mark and all staff members I have had the pleasure of working with are fantastic. Great Job Guys. Thank you.
Service. was sloppy. I had to return the next day to have the mess they created cleaned up.
My service provider was very helpful and did it. He did everything that I asked him to do and didn’t try to upsell me on anything that wasn’t needed.
Mike was super welcoming and helpful during my visit. The bummer was the shuttle service was messed up and rides changed and cancelled that it took me 2 hours to get back to the dealership after I was told my service was complete.
The service was prompt, helpful, and easy. The amount of time to perform the service was correctly quoted.
Chris was great! They were all very accommodating and sooo friendly. Very comforting as a first time car buyer! Thank you guys!!
Advisor very knowledgeable and helpful and professional. Explained everything. Communication via text and phone were good.
I had an outstanding experience getting an oil change! The service was fast, efficient, and incredibly professional. The staff was friendly and made sure I understood everything about my vehicle’s maintenance. They even performed a complimentary multi-point inspection, giving me peace of mind that my car is in great shape. The waiting area was clean and comfortable, making the short wait even more pleasant. I highly recommend this dealership for all your car service needs—top-notch service every time!
Recommended unnecessary service, plus would have charged me more for less. Will not be returning
Everything was great from Simon to Chris to Richard very professional very courteous and extremely great experience would definitely go back for my next vehicle
I have every confidence in the servicing of my car by this Toyota service department. In every way, they make the customer feel listened to and that their problem will be addressed.
Great service reasonable prices Everyone was very helpful. They did a great job. Bought my car from Santa Cruz Toyota
Great. Count on able. Attitude of rental car girl needs work. Management dropped ball with her.
Outstanding customer service and employee who checked in and out was fantastic and helpful. Thanks
I always get good service in the service dept. only one time the wait was way too long
Last visit was to buy a new car. Salesman I worked with was friendly, helpful, not pushy. I’ve had good luck with their service dept also
Got in and out in a few hours. Why a minimum for the remarks? Weird
It was fine. As expected. Everything went as expected. The communication was as expected. All good.
Everything they did was great. From beginning to end. You resolved the problem with our car in an expedient manner.
Great service. Great communication. Quick and efficient. That’s why I keep coming back. Thank you.
I felt that in every way, the service was as good as it could be. My adviser was very upfront, which I appreciated, and definitely kept on my case, the clean up and repair needed because of the rodent damage was extensive and took time, but was done thoroughly and well, especially given how difficult it is to find and get the rodent, and to locate all the damaged wires, plugged up vents etc (with nesting material gleaned from the insulation), and so on. Everyone was helpful and polite, including the free shuttle service and drivers.
Good service, friendly service rep. Got a ride promptly after car drop off. I liked the test with photos of my dirty air filters and got them changed also
Quick and professional Quick, professional, and got me on my way way quicker than expected
Quick & easy Advisor was friendly, knowledgeable and quick. Clearly explained all that was being done during the service.
I feel good about having my car serviced by Toyota mechanics. On my last visit, I was somewhat appalled by what a “minor service” costs! Further (with respect to the many friendly, gregarious employees) my service rep, (I’ve had him before) clearly, does not like people. Sadly, I will be researching other places in town to have my car serviced.
Bought 2 vehicles in the last year. Also used service department multiple times over that timeframe
The care I received was prompt, professional and courteous. The waiting area is clean, and i greatly appreciate that water and coffee is provided.
It should not take three and a half (3.50) hours to get an oil change and tire rotation
Superb Knowledgeable service! Solved a problem that another repair shop gave up on. My service representative was very professional, helpful and friendly. I am beyond grateful to have Santa Cruz Toyota as my car repair service!!!
Professional. Courteous. Helpful. I like the tea coffee bar for those of us that had to wait 2-3 hours.
I went in because my dash told me I needed maintenance. Service was done but after I drove away the maintenance light came on again. I went back(visit#2) Someone reset the dash. It came back on. I returned a third time to find out it was a different type of alert. Toyota needed to order a part. Made an appointment for 2 days ahead. Arrived for visit #4 and was told the part had not come in! I didn't get a phone call or text to tell me. I arranged my whole work day to be.able to drop off ... Read More DealerRater - May 7, 2025
Efficiently quick. These surveys are becoming a... nuisance, need I say more? Plus three words.
As always, I’m let down. Maybe it’s because I was a BMW service manager and we had higher expectations. This time my wife had a simple ask to program the car so the windows would all drop down when she held the unlock button. I had to teach the tech how to use the tech stream to do it. Waiting almost an hour for a simple request to be completed
Kind, thorough, and everyone communicated clearly Kind, thorough, and everyone communicated clearly. When I called for a stats update I recieved a call back within 15 minutes stating my car was ready.
They truly take care of you and show appreciation for your business That's why we keep coming back
I took my car in for a service appointment at 8:30 am and I had to call a couple of times to get an update. On the second call the person who answered let me know it was a busy day. My car was ready at 1:30 pm. It would have been nice to get a heads up it that was a busy day and that it was going to take that long.
The experience was good. The car was serviced and ready to go in 2/1/2 hrs.
I didn't like I had to go through the credit application process when this was a cash transaction. I also didn't like having to go through the sales pitches for the add-on.
Just came in for a recall. Informed me when car was ready. No charge for recall
Bait and switch with the two free services included with my vehicle purchase in April 2024. The service advisor wouldn't honor the free service.
I waited a very long time for my tire change, from 9 am to 5 pm, and I never got a definite time that my car would be done
Easy to schedule. Professional and friendly staff. Quick. Work was done on time when they said bottles done.
Ok Car drivers were efficient and very polite. Car was finished at the time I was promised
Great service never had problems I'll keep talking my car there because of the great service
She was very helpful explaining the issues and process and communicated well and professionally. She was knowledgeable about the reason I brought my vehicle in.
I was impressed with the honesty of everyone involved, down to the point No presser right to the point
Although it took a while for the part I needed to come in, I was very pleased with the speed of service once it arrived. I was able to easily schedule my service, had good communication with everyone I talked with, and I picked up my car at a convenient time.
Both were professional, got the work done quickly, and friendly Give them both a raise!
Bought 2 new Tacoma's from this dealership ( 1996 & 2012) have done all service work there
Had a great experience with the people at Santa Cruz Toyota. My advisor was Mark S. He was friendly and honest. Definitely recommend him.
He was extremely helpful and kept in touch. Kyle gave me very personalized attention. I was disabled and he helped return my care, letting me know the schedule and fixed what needed to be done.
Great, fast and efficient. Pablo was great, fast and efficient. All my questions were answered.
It was a seamless process from the time I parked my vehicle to the time the service was done. I came at 7:30 AM and there were pastry and drinks available. Delicious pastry too.
The work on my car was done quickly and the person I worked with was great! Super nice
Very professional and amazing people I would always buy my cars from this dealership Thanks
Friendly, always kept me updated on my car. Very helpful, polite & accommodating to my situation
Great Talk later Mark was very helpful in explaining the need for the extra expense, we are grateful for him and Toyota of Santa Cruz!
They were very friendly and the waiting area was nice with the tv and snacks as a distraction.
I tried calling the maintenance department many times to see if I still had any services on my plan, but no one ever answered. Despite this, I made an appointment for an oil change. The oil change took over three hours, and the dealership gave me a quote to fix my windshield. The quote I was given was about $2k different than the quote I was given months earlier by the same dealership
always make sure he takes care of me when any of my Toyota vehicles are there to be serviced
Good communication. Prompt service. Explanation of services. Took good care of me when I came in. And we'll informed during the process.
Great knowledgeable of your vehicle and veryfriendly, trustworthy and honest employees that work in the service department. Thank you!!!
Service staff was really great making me feel welcomed and took special care of my old truck as all the newer cars. Also the Shuttle service was prompt and the drivers were friendly and respectful.
My car-buying experience at Santa Cruz Toyota began positively through the Costco Auto Program. Unfortunately, it immediately deteriorated when the dealership overcharged me for a cat shield, well above the listed price on their website, and telling me "It was a deal." What started as a promising and transparent process turned into a case of deceptive upselling.
Any sense of goodwill, trust, or loyalty was lost at that point. I submitted a refund request more than two weeks ago, and despite multiple follow-ups, I have yet to receive my money back. This delay is unacceptable and shows a ... Read More DealerRater - May 3, 2025
Easy to schedule an appointment. As soon as you arrive, someone is there to greet you and get you checked in. Everything is explained clearly. The shuttle service is great. The service gets done in a timely manner. The waiting area is clean.
Absolutely insane waiting times and no way to make an appointment and have someone actually begin working on your car when you drop off. I was talked into a maintenance plan that covers oil changes and tire rotations and it takes them an average of 5 and half hours to complete an oil change. Completely ridiculous.
Everything went great car was worked on in a timely manner and to my satisfaction
Tim Mundt 5 I love the shuttle ! I love my shuttle Driver Steve Larkin
It’s clean and efficient. We’re greeted immediately upon arrival and timeframe is accurate.
I have had wonderful experiences at this facility with everyone other than Joshua Justice. Avoid him, he speaks down to you and feels confrontational. I have loved all other interactions with the service staff! Helpful and friendly.
Communication was excellent. Everything is explained well. And the work is always done well. Everyone I interacted with was friendly and knowledgeable.
Took the car in because the sunroof was not working. Also Had a bent rim and a tire that keeps loosing PSI. They fix the sunroof and the bent rim. But they never fixed the air leak problem. I mention this issue to jerry.
It was ok Very cold in waiting area. It would be nice to have appointment priority
They are working around problems caused by a recall rather than fixing them… Not happy.
Service writer not engaging or welcoming. He wasn't outright rude just matter of fact and never smiled and wasn't personable. Called for pick up and was told vehicle ready and drove to pick up and not ready. Had to wait another hour.