Customer Testimonials
Everyone was very helpful and kind.
Im absolutely disappointed with my experience for a whole stack of reasons. I've done every service with you since I purchased the truck from your dealership and I'm now at the end.
My recent service experience was very disappointing, particularly when it came to customer service and communication. I brought my vehicle in at 8:40 AM for a scheduled appointment and did not get it back until after 3:00 PM. I understand that it was a weekend, but if appointments are scheduled, I would expect clearer communication about the timeline and any delays. Maciel was particularly dismissive and rude—he primarily asked me to sign paperwork, briefly mentioned that an alignment was recommended, and when I said I couldn’t have it done at that time, he did not explain why it was recommended ... Read More DealerRater - Sep 29, 2026
Unfriendly, too much upselling, and added xx charges to the oil change. Waiting for 6 hours is terrible for an oil change, tire rotation, and recall fix. I will not be back.
I stopped in without an appointment and they were able to service my car with an oil change & tire rotation. Great customer service, friendly staff, and clean & quiet waiting area.
So much more pleasant than other dealership experiences. They were easy to make an appointment with, polite, fast, and the waiting area was pleasant with comfortable, abundant seating and tasty pastries.
I made my 5k service appointment in the morning, went in the afternoon and was completed in an hour! Great customer care! Thanks Pablo
Needed urgent service, no parts available, have to wait 6 days with no brakes and a broken windshield
Awesome. Incredibly amazing experience. Everyone made it super easy, they were friendly, and we were in and outta there.
Car was in for dead 12V battery. (Many Prius Prime owners online experience this.) I was given a loaner car for 3 days (thank you) and they weren't able to find any issues. 3 days later it died again and that time they replaced the battery.
12V battery issue with 2027 Prius Plug In. Battery replaced, thank you! (Fundamental design flaw? Tesla has figured this out. Hopefully Toyota can fix through software to keep 12V battery topped off? Battery shouldn't die after just 3 days of not driving it!)
Poor lack of communication. To get a hold of any live body to 15 min on the ohone and one time I held fir 25 min and the call was dropped. I took the vehicle in for a simple 15k and oil change Service rep said it would be around 3 hrs I called 4 hrs later and one I was able ti get a hold of the manager he said it had not been looked at yet
Very gently, that was fast, and he got me patience, because I don't speak English
Please stop bothering me with requests for feedback One two three four five six seven
Excellent, very attentive, which makes the experience enjoyable. It was a relaxing appointment. Thank you.
Friendly, knowledgeable and very concerning. I'm very happy maintaining my auto with Toyota. And will continue to return for maintenance.
Excellent I had a very pleasant experience with the services representative he was very helpful and courteous
For the most part, it was OK but explanation would've been much appreciated The billing was a little bit interesting as far as not being told that when my vehicle was ready that day and I was out of the area due to they're not catching what was when I came in with originally and they had to fix it then I got charged for an extra day on the vehicle that I was given as a loaner
Service was fine. Glad you have internet. A bit expensive and takes a while though
Mikell explained process well and I am happy with the service my car received. Done
Easy to make appointment for oil change/fluids/tire rotation and new front brakes after 136,000 miles on a hybrid. Honored the online SantaCruz Toyota coupons. Quality service, below estimate and ready on time! Excellent experience with friendly staff and positive atmosphere. Thank you
The man (Hunter) who checked me in and guided my car through the service was great. I asked him to try to get my car done by a certain time, and he did so! The standard service seems to have been successful.
I showed up early and they were there earlier than I got there and told me I didn't need to come in quite yet had me out in no time really professional nice guy
they were great about understanding my challenges and working with me to make sure that I got in and out of there quickly and that I wasn't late for work. I've always had great customer service there and Danny was the best.
Takes a long time for service but it's a good experience overall. It takes a long time for service every time, and it's a bit pricey, but it's a good experience overall... Friendly, competent, good communication
Great customer service. I sure wish the sales department would stop bugging me with offers to buy back my 2023 Rav4 Prime. I'm not giving it up.
Great customer's service Great customer service and great people working on the service department Profesional
It was a little bumpy but ended amazing as usual. We and our family gave now for 5 vehicles from Santa Cruz Toyota! The best!
Very professional, knowledgable, didn't make me wait around all day!! Explained things well...?? Pleasant visit! See ya next time!
Friendly no hassle, just a little upselling. They need to make living too.
Very easy. Well explained , plain spoken. All people there were great. Haven't bout a car in quite some time. They made the process pretty easy. They were always helpful
Friendly, helpful staff but 3 hour wait for a scheduled appointment was a bit much.
Left oil drain plug loose, made mess in my driveway, someone was to call and never called after technician returned the vehicle after tightening up plug
I was happy with the recommendation that I not get a shuttle, since the work would be done in an hour and a half. It was, and I was on my way. My free services had run out, but I felt I was charged a fair amount for the work.
Friendly, direct, excellent communication. Was a surprisingly short wait relative to how long they'd anticipated.
Extremely professional and willing to fix other items outside the original appointment No I Ok
Service department was very efficient and completed the work very timely. Service department staff were pleasant.
Mark has been my primary service manager for over 20 years. Additionally, he was always competent,, courteous, and professional.
Hunter Jacob served me and was excellent and friendly. All my needs were met.
Great, service and clear communication. Brought in my vehicle early and my service was completed in a timely manner. Over all it was a smooth process.
I know it's a work team but the job started when you get contact with the advisor And Tim was so helpful and knowledgeable.
I was told I would get a phone call and update on my car. I never received it. I knew the dealership closed at six. I went over at 5:45 and was told that there was another thing that my car needed and to stay overnight if I wish to fix this.
Giselle is extremely helpful. She really listens to question that I have and follows up. But the other people that I was talking to that she brought in to talk with me also were extremely helpful. I have absolutely nothing negative to say or even a question about the service. It was excellent and I truly appreciate the service rides to and from my house. The driver was down he was very friendly and really had a nice time. Thank you very much
Staff isn’t super helpful. When asked about essential service items they just gave my a an oil change after originally quoting $2,500 worth of work.
Excellent customer service! I feel grateful to have a dealership to work with that I trust.
It took me 4 hours to get my oil changed. The dealership was very comfortable and the snacks were great. I had to go back in after I checked out, because he didn't go over my paperwork and I had a few questions, the other person there was able to explain it to me.
Great service They take care of my cars. Been buying there for a few years
Friendly and respectful I really appreciate the attentiveness to my concerns. All of my questions were answered and I felt reassured the entire time I was there
Return response to phone call questions is great. Called back quickly and answered questions promptly
I had a 1:30 appointment for a simple 10k service I was told it would be 3 hours When I arrived at 5:10 3 hours 40 minutes later they had not started and I had to wait an additional 30 minutes for them to perform the service.
Good service, good appetizers, comfortable and competitive. competitive compared to other dealers, and better service
Helpful and efficient. I will continue to take my 2025 Camry to Santa Cruz Toyota for servicing.
Ultimately, I don't love dealing with car dealers, but these folks are always nice, seem mostly honest, and they have a good waiting area and free courtesy car rides. Like any dealer, the service is more expensive, and they always are offering upsells and plans, but the service seems to be done in a high quality way. One thing to keep in mind, whether you have an appointment or not, whether your service needs are minor or not, service tends to take a really long time. Like you can't just pop in for a 45 minute oil change. I'... Read More Google - Sep 20, 2026
Straight forward, good knowledge. No pressure until the finance guy as usual Ive said enough
On time, professional and no attempt to sell me unneeded parts or services. Well done
Consistently excellent sales and service experiences at Santa Cruz Toyota! We are a two Toyota vehicle family and get all our service there. Great people at a great dealership!
I came in to have tire alert message fixed & stayed fixed for 2 days & alert is on constantly when only 1 pound of pressure low so I need to bring in a second time to be fixed please.
The employees and manager were really easy to work with and we got a great deal!
The best ever Will go back again when the need arises Love the coffee lounge
Everyone including the shuttle driver are excellent. I would recommend letting them know that they are doing a fantastic customer service experience.
Great personal service. Everyone was so friendly. I knew my car was in good hands. Service was quick and the customer waiting area was comfortable. Coffee and pastries were available! I was kept up-to-date with text messages from this service center.
Everyone was so helpful. Especially Alina Valdez. So caring and professional.
The staff were friendly and professional. They made me feel welcome having my 2026 Rav4 serviced there even though I didn't purchase it there. Tim made the process seamless and easy. I will definitely be having all my services performed there.
Experiences Not so good, multiple troublesome situations No one is accountable? maybe don't care?, just doing what the boss has told them?
Everyone was friendly and nice and knew how to do their job. The dealership was nice and clean and had plenty of seating.
Nice people. Nice waiting area. Great coffee!
I took my 2026 Toyota Rav4 in for service. I was afraid since I had bought it from another dealer they may treat me different. That was not the case at all. The staff are professional and friendly. My service adviser Tim took care of everything and made the process a breeze. I will definitely be back in 5k miles. Thank you!
Great customer service. Shuttle service is excellent. Service advisor is excellent in keeping my 2 Toyotas in good operating condition.
Omar and Service Dept are excellent, describing service needed and completing service on time. Gustavo and Chris are knowledgeable about the car I test-drove and understanding of my concerns about the model I selected and the cost of the vehicle.
Omar and Service Dept are excellent, describing service needed and completing service on time. Gustavo and Chris are knowledgeable about the car I test-drove and understanding of my concerns about the model I selected and the cost of the vehicle.
Everyone was friendly, professional, and helpful throughout the process. I felt welcomed and appreciated, and I would definitely recommend them to others.
I had a great experience with Santa Cruz Toyota. Everyone was professional, friendly, and helpful throughout the entire purchase process. Brent Fetty was especially helpful and patient, answered all of my questions, and made the process much easier. I’m very happy with my new 4Runner and appreciate the help from the team.
Giselle went above and beyond to try and help us with our battery issue She gave us some ideas to follow up with for next steps to come in for diagnostic
I love coming into the dealership! Everyone is friendly and helpful. I truly enjoyed my experience with Mikel Johnson and Leah who also works at the service desk. Both provided exceptional service.
I am happy with the outcome. Had to fight Toyota to get server side software reset and dealership helped make it happen and service was good. Lea made sure everything was completed
We bought 3 cars in 6 months from you guys Had a great experience and everyone was awesome Just recently dealt with Chris and Candace with regards to our Camry that had had a bad paint job somewhere else and they honoured repainting the hood for us Great team Thank you so much!! Mark Horobin
When I arrived at the dealership, I was told that my car would take 2-2 1/2 hours to be done so i decided to wait. I arrived at 9 am and got my car finished at 1:30 pm. I went up to the front desk of the guy who had helped me but he was nowhere to be seen. We saw him come back in and we made eye contact, however the gentleman decided to go and chat with someone else while he saw us waiting since we took the initiative to go and ask since we saw the paperwork waiting on his ... Read More DealerRater - Sep 16, 2026
Excited my expectations So well taken care of I'll buy my next truck from you guys. Thank you ????
Everyone is very personable and they explain everything in a way that is easy to understand.
Very easy all the way. Done Coffee maker worked great and my wife loved the cookies. All handled with professionalism.
Relieved I could wait for repair in waiting room. Usually, it's all day back and forth to Watsonville.
Excepcional Nice and professional people I'm very satisfied with the service The job was done on time
Ron was my service rep.. Great service! Keep goo g back...excellent service Always courteous and helpful
Great ?? I'm busy at work right now Thanks for your guys help Good bye ??
I dropped off my vehicle at 1:00 PM for a recall service and was provided a ride home. Later, I was picked up and brought back to the dealership. The service advisor was professional and kept me updated throughout the progress of my vehicle. I was told that the mechanic didn’t begin working on my vehicle until almost closing time. Hopefully, the work was not rushed and everything was completed correctly. I do wish I had been informed that my vehicle would not be worked on until later in the day. If I had known, I could have made other ... Read More DealerRater - Sep 15, 2026
I understand there was a power outage and that caused issues. However, before the outage I was frustrated that the service department was overbooked and no one was available to check me in. I specifically asked when schedule to wait while the scheduled maintenance was done but was told it would be many hours, so then it took almost an hour to get a shuttle ride home. Then the next day the shuttle return to the service center was handled miserably. I asked for a 12:30 pickup because I had a 2:00 appointment. The original scheduled driver apparently went to lunch, and ... Read More DealerRater - Sep 15, 2026
Giselle was a pleasure to deal with, both on the phone & at the dealership!
Great customer service but had to bring my car back because they didn't test drive and notice that the tires were out of balance after rotating them.
tech had difficulty finding tire lock. He eventually found it after I told him to look in the center console
I had a good experience buying the car at this dealership. Robin and Abel were professional and friendly during the sales and delivery process. The finance department was mostly good, with no pressure selling for any add-ons. Mine was a straightforward transaction, so it involved signing a bunch of papers. There was a miscommunication in their internal communication that could have been handled more smoothly. Overall, a good experience!
I had a 10 a.m. service appointment for an oil change and maintenance check. Upon my arrival, I was informed that my car wouldn't be done until after 2 pm so I was advised to take a shuttle home. I waited for an hour just for the shuttle. After I finally got home, I waited the entire day with no communication from the dealership. I finally was able to retrieve my car shortly before 5 pm. For an oil change appointment, that I had an appointment for. I didn't use the shuttle back but arranged my own transportation, since I'... Read More DealerRater - Sep 13, 2026
(Translated by Google) Very comfortable and excellent service if you wish to wait there. 100% recommended (Original) Muy cómoda la asistencia y excelente servicio si deseas esperar allí. 100% recomendado
I already completed this survey. Why are you asking again? Good service. Pleasant staff. Good shuttle. Good experience.
Misael, Tom, Mickey and Pablo are such good people! We’ve bought 2 cars from them over the past year and have had a wonderful experience. The very nice lady at the front desk as well is a gem, thank you Santa Cruz Toyota!