The service was good, but the communication between departments and being able to talk with a service advisor after scheduling with a service coordinator was a horrible experience. Too many transfers of phone calls without any call back. It all worked out but it was challenging- I almost took my business elsewhere.
I trust Toyota to get the job done. There’s no need to worry about my vehicle when I know it’s being serviced by the Toyota team.From arrival to departure, everything is perfect when it comes to Toyota. The technicians who assisted me in prior visits, Michael & Isidro (hope I’m spelling that correctly), always greets me and ensure I’m being taken care of regardless of who is helping me. This time I was helped by Dennis who walked me through the process and made me feel safe about leaving my vehicle at the dealership as I ...
I always have a good experience with Santa Cruz Toyota! They are the best and their cars run forever with very few problems. Love Toyota!
Recently, I bought a new car for the first time ever. Derek at Toyota helped us find an amazing vehicle at a great price - we drove away with more car than we expected to at our price point, and couldn't be happier. Everyone at Toyota was friendly, generous with their time, patient in answering questions, and helped us to find an awesome car that exactly fit our needs. I felt completely confident and at ease making this big purchase. Highly recommend this dealer!
Well other than the fact that I was in there for two hours to get an oil change and tire rotation I was treated pretty nice by the guys that helped me and the popcorn was good too it was a gentleman there that actually made it for me while I was there that was very nice of him plus he put other Munchies out there to eat also but I just wanted the pop corn
Mikell Johnson was super helpful !!!!!!!!!!!!
Everything was perfect from setting up the appointment to picking the car up. My shuttle driver Amy was wonderful stopping at my bank and then driving me to my ultimate destination. Thanks for a great experience!
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