Customer Testimonials
They are a great staff and service department! They always communicate what they need to fix or replace and always are good about checking for any recalls.
Very helpful and informative staff! Helped answer any and all questions! Worked in a timely manner!
Fast friendly service! Pablo explained the needed service and my car was completed and ready before his estimated time.
5,000 mile check up was quick and easy Pablo did a great job and was super efficient
Great experience. I have purchased four Toyotas from different dealerships and Santa Cruz Toyota has the best customer service, knowledgeable and friendly employees, and fastest turn around when my vehicle is getting serviced. All around great dealership:
Friendly, impeccable customer service and thorough! I’d give six stars if I could 😊👏
It was a pleasant experience got a quick ride home. the service person helped reduce total cost by checking off items I didn't need
Pablo and Jerry were awesome! Impeccable customer service, friendly and thorough communication, I couldn’t be happier! 🙂
Efficient, expert services. Straightforward estimates and easy to make appointments. Knowledgeable staff who explain maintenance issues clearly and answer questions without condescending. Friendly people who seem to love what they do and enjoy working with their colleagues and customers. The drivers are great too!
I felt like the service representative was going through the options too quickly and wasn’t taking the time to explain the details or answer my questions. Overall, they also seemed judgmental about my hesitation to commit to such a large service.
After reviewing my owner’s manual myself, I realized that some of the services included in the recommended package were not necessary yet, particularly since we don’t tow with the vehicle. This left me feeling like I was being encouraged to pay for services I didn’t currently need.
I ultimately decided to take my truck elsewhere ... Read More Google - Aug 12, 2026
Easy to get service and completely organized and efficient throughout the process. The service personnel are gracious and professional best service in Santa Cruz county
Accommodating, rental staff made it easy to get rental vehicle, JP is patience, understanding willing to explain with clarity. Dealership staff- great customer service
Quick, efficient and professional Great communication, and flexibility I love the fact that we can call and get in the next day
Great dealership. It was my first time at this dealership & Mark S. was great in communication and overall experience was great. I will definitely be back again for any future maintenance I need. Thanks guys!
Super easy to schedule an appointment, fast service, and very welcoming (unlike a dealership down the street that rhymes with Hocean Onda).
We called ahead to have a hitch installed on our leased Rav 4. We also wanted to take it in to have the recent recall taken care of. They said they could do both at the same time. They said the part would be there on Tuesday. So we made an appt on Tuesday at 10. At the drop off at 10 I confirmed the reason for our visit (hitch and recall) and they confirmed my phone number and my husbands. We don't hear anything from them all day. And at the end of the day we leave several messages and no ... Read More DealerRater - Aug 11, 2026
People at Toyota are always very friendly easy to talk with explain things well and generally wonderful to deal with!
wonderful! Kyle was on top of it the whole time and provided me follow ups which really helps me feel comfortable with the care of my car. Will be coming back simply for the wonderful service!
Courteous and professional I found the time waiting for my vehicle enjoyable. The conversation with the 'parts' department, dealing with ceramic coating was informative.
No long wait times! Fast and friendly service! That's why I bought a Toyota! I told my family and friends what great service I get at my dealership.
Did not take care of problems I been twice for the same problem. Not taken care of . I did not reject service request
Quick My salesman Alex was very courteous and helpful explaining all the details of the auto I was purchasing
Was it the bound of limitations what they were allowed to do their excellent organization that I can highly recommend
Smooth and efficient The service department is run with great care and knowledge.Loved the text message to keep you updated.
Fantastic place. And Kyle was superb.. Was so efficient and the shuttle was perfect Thank you
1 - Mikell Johnson pre alignment checkin Didn't even want to look at bad tire brought in BUT 5 - Hunter Jacob post alignment checkout consultation was EXCEPTIONAL
Great experience, fast and easy I was really happy with how easy and fast it was to get my car serviced at Toyota Santa Cruz
Immediate response and good listening to a customers concern Excellent service Always grateful for your concern and care
Friendly fast & profesional. What I do object to is dealerrater requiring a 15 word minimum.
The team worked together. While Lea checked us in with detailed notes. They were addressed. Kyle followed up and gave me a tutorial on how my computer works.
Answered all my questions and concerns in ref to the repairs and what my policy would cover
Friendly staff, received detailed information of my vehicle, with estimate, and timeframe. Toyota also provided me with a ride home.
Ya had a nive ride on the shuttle quick service on time safe ride thanks
I had a nail in my tire and took in my vehicle. Jerry looked up my records and found the tire was under warranty. Tire was not in stock so he ordered one and had me driving off happy the next day.
Very helpful, excellent customer service. Gustavo, and Chris paid great attention to our need's.
Mikell Johnson with service was excellent Service was fast and accurate
Helpful, friendly and not pushy All staff were friendly and helpful. No high pressure at all. Gave enough space to think about it and make a good decision.
Paid $125 for diagnostic test after my daughter's truck died on the side of the road. The test found nothing wrong, then it completely died a few days later. The repair cost was over $1300. The initial test should've found the problem. It was a waste of money. Had to request a $125 credit off the repair bill. That should have been offered; I should not have had to request it.
Brought in for recall service + any routine mtc due. Learned about 'CarDoc' and extended warranty service.
Love these guys.... Have bought all my cars there for years! Best, dealership in town!
Friendly staff and driver that will pick you up and or bring you home while you wait. They were super busy but that’s what happens when you’re running a good business!!!
He was very kind to me despite arriving almost an hour late-I'm very grateful-thank you so much!
Very helpful. Fixed issue with 4Runner. Replaced right mirror with new mirror and camera. Completed.
I had a very smooth experience buying a car from Santa Cruz Toyota. Robin, Max, Tom, and Nathan directly worked with me and were very helpful and explained everything well. I found everyone at Santa Cruz Toyota to be friendly and pleasant to work with, and I would be very happy to return again for any future car.
So good. trustworthy, loyal, helpful, friendly, courteous, kind, obedient, cheerful, thrifty, brave, clean, and reverent.
Miso was an incredible find for me. He listened to what I wanted tom have happen an d then made it mall come true. I highly recommend him to anyone in making a car buying experience very comfortable and successful. He went above and beyond for me and it was greatly appreciated
In and out quickly with exactly what I wanted plus more Great experience. Highly recommend Miso
Everything was great except the shuttle. I had to find my own ride to be picked up at Toyota, since all the drivers were out of town like Watsonville and over the hill. Suggest should take care of your locals first than prioritizing customers out of town
Already did that in the survey Already did that in the previous Text Give it a rest!
Easy to schedule, quick and efficient checkin and ready on time and good communication during the process
Pleasure doing business with all of you. Good car, good service, great experience, Thanks.
I had an excellent experience purchasing my 2025 Tacoma from Santa Cruz Toyota. Richard Brabo, the Internet Sales Manager, was professional and easy to work with throughout the entire experience. Richard was responsive to my questions, provided clear information and made the buying experience straightforward and stress-free. I was very happy when a minor issue popped up and Richard was able to resolve the problem quickly. If you want a smooth, hassle-free buying experience, I highly recommend Santa Cruz Toyota and ask for Richard if you have done your homework and find a vehicle on the Internet.
Excellent customer service and extremely efficient service time from dropoff to pickup. Mike was very responsive and knowledgeable.
Purchase of car, finance stole $2000 from us-- discounted trade in by $1000, didn't honor agreed price I found on Santa Cruz Toyota website, another $1000
Kyle and chris skog was great but before them it was some problems but Chris and Kyle mad sure I was took care of and I'm happy with the outcome
They are defrauding customers by transferring liability to the customer for mistakes the mechanics did instead of admitting fault. They lied about the mistake.
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Manager, sales and financing all made it very easy for me. Wonderful experience. Confident experience
Santa Cruz Toyota is great. The bald guy from New York who’s slightly over weight (he told me I could say this) was fantastic!! The car buying process for our truck was incredibly smooth 😌🤩
Very accommodating and friendly, waiting area the most welcoming I have ever seen. Got my service done quickly and efficiently. I live in Salinas now and I will still come back to Santa Cruz Toyota. Thank you.
Good It was a little slow but overall calm environment. They techs did get my steering wheel cover dirty which was disappointing
I brought my car in for a message that came up on my dash, regarding the 'high power consumption partial limit on AC heater operation'. The service team ran the message for codes; nothing came up. My 12v battery was never tested. It now has been tested and needs to be replaced. Very disappointed with the service
Service dept was communicative, prompt, friendly, and helpful.
Fast, efficient and friendly. I am going to enjoy bringing my Lexus to Santa Cruz Toyota.
Toyota Of Santa Cruz treats their customers with respect. They are earnest, efficient and responsible in their dealings with their customers. I would recommend my friends and family to go to Toyota Of Santa Cruz to buy their next vehicle.
This experience has been by far the best car buying experience I’ve ever had. They were extremely accommodating, they were quick to get the sale done so that we could get home on time, they made sure to give us the deal that worked in our budget, AND they loved playing with our toddler who got a huge kick out of all the cars. This will be my go car dealership from now on!
Great staff, straightforward / transparent transaction, reliable and honest dealership. Will not be going anywhere else in the future.
Everything went perfectly smooth for my first interaction with the service department. Staff very friendly and helpful. My only reason for not give 5 star rating is because my car was not washed.When I was with Honda, and when I was with Hyundai, my car was always washed after service, even when I only went to get my oil changed.
Good service! I think Lea was great, she's an asset to your business. Give her a raise!
They tried to interest me in trading in my RAV4 for a new car, but I wasn't interested.
Quick and affordable service. Will return for future services. Quick and affordable service. Clean waiting room and great amenities.
Mark is a great service person. Very knowledgeable and kind and funny too. Hope he is rewarded fir his good service
The staff at the Toyota Service Center are so professional and helpful! I appreciate the shuttle service, Marco, who dropped me off at a restaurant and picked me up later. What a lifesaver!
So far their service has been excellent. I had to return the next day to have the part they ordered put on and they rushed it through for me because I had a doctors appointment.
Professional and streamlined Great customer service and attention to detail with shuttle service Love the service
Did not fix my problem. The technician tried the same thing as prior techs. It makes me disappointed in Toyota
Hunter is very communicative and knowledgeable Hunter is an outstanding service advisor. He’s very communicative, knowledgeable, and always takes the time to explain what needs to be done and why. I never feel pressured into spending money on unnecessary repairs or services. He comes across as honest and trustworthy, which gives me confidence that my vehicle is in good hands. I really appreciate his professionalism and would highly recommend working with him.
Good service, very pleased by how quickly it was done. Would definitely return and recommend.
Everything was fine, thanks for checking the car and reliving me of any concerns.
Very good service, and he kept me informed throughout the day about the status of my vehicle
I was served in a timely efficient manner Just seven more words left. Served without appointment
They were quick and efficient with my 2-year service. Since I was going to wait, Tim said he would see if he could get me out fast, and he did. I was in and out in under an hour.
I went to the dealership with the nail in my tire. Since there were a number of cars ahead of me Mark arranged to have me taken home immediately and then as soon as it was ready he requested the driver to pick me up from my home. Everything went perfectly Mark was very helpful they could not have done a more thorough job. They actually even checked my filter in my glove compartment and the placement of my mats. I was very impressed
Always happy with my visits. They are courteous.and my needs are always met quickly!
I had an appt at 9:00 but they didn't even start on my car until about 12:30. It wasn't finished until 1:30. That's 4 1/2 hours for the simplest service. Also there were only two shuttles at 11:00 so I had to wait about 50 minutes for a ride.
Great location but always feel that the dealership won't let you know what may be faulty or something more useful to keep you as a loyal long-term customer.
Thorough Service, details were explained clearly to me when I dropped off the vehicle and got an estimate. Service was completed on the date it was promised.
Attendant/clerk knowledgeable in work to be completed and vehicle work was completed in approximate time given.
Since the dealership has gone under new ownership .... the difference I have perceived is an assertive drive to recommend 'needed' additional repair services. Interestingly I rode on your transport service w another male customer who commented this was his last service w you bc he suspicioned you are just driving up billing. Please call and talk w me about these concerns.
very easy check in and check out....service was done in a timely manner and notification of completion was sent to my phone.
Good service