Customer Testimonials
I had to replace a lost key for my 2013 Prius. I was told this would take an hour and cost $280. When I arrived for my appointment I was told it would take three hours so I rescheduled for a 7am slot a few days later. When I arrived I was informed that the actual cost was $650. 280 for the blank and the rest for labor. Labor? This is for a key?!?!? And what do you charge per hour because this was the charge proposed before the “ work” had been done. How much work goes into programming a key? This is the ... Read More Google - Nov 13, 2026
I love the complementary coffee and the professional friendly service Tom's service to make you feel comfortable and taken care of with an offer for a coffee or water makes the place feel like family, and Miso is a friendly personable salesman. Thank you!
Fácil y rápido, excelente atención y servicio de sala de espera Súper recomendado, brindan un excelente servicio al cliente
My girlfriend had driven across the country from Michigan to visit family and had the check engine light come on her vehicle; luckily for us, Santa Cruz Toyota was able to help us right away. Hunter is an amazing Service Advisor who, through his own experience as previously being an automotive technician, was able to succinctly walk us through the process from start to finish and put our worries at ease; additiinally, he even offered to stay late for us in order to pick the vehicle up after hours due to the precariousness of the situation. Within 2 business days, our ... Read More Google - Nov 12, 2026
Giselle is one of the best service advisors at Toyota of Santa Cruz, she keeps me coming back due to her attention to customer needs, clear explanations of work, attention to detail, and overall great customer service. She completely exceeded my expectations. I am unsure of where my Toyota Tacoma currently stands in the queue after a few months. It would be helpful to know if the queue has moved or if I am getting closer. While I understand some of these processes operate in a black box,knowing that progress is being made each month would go a long ... Read More DealerRater - Nov 12, 2026
They are helpful and explain things well. Also the shuttle service is excellent - very convenient and quick.
Very professional and great quality work. Got my car done when they said it would be.
Excellent Done Stop forcing people to say something! Stop forcing people to say something Whatever
Respectful of my time and did a thorough job. I appreciated it! Attention to detail
They were able to get me in right away and made the necessary repairs while I waited
Service is great, Lea was great no complaints. Have been going to Santa Cruz Toyota for a long time. Do not like the AI receptionist!!! Get rid of that please!!!
fast, easy and supportive scheduling my appointment was a breeze. My service was finished under the time they quoted me.
This is my seventh Toyota, and my November 9 visit left me with more questions than confidence in the service team, and ultimately in my 2023 Tundra.
The paperwork shows a passing engine-recall inspection. I want the required preparation verified, including the oil replacement. The engine cover remained heavily dusty with a dead bee on it, and the underbody panel was loose. These observations do not prove the inspection was done incorrectly. Another shop had recently changed the oil and may have left the panel loose. I am asking for clear records of what was actually done.
I requested a shock and ... Read More DealerRater - Nov 12, 2026
Thorough, kind, knowledgeable Hunter was very kind and provided exemplary customer service. He is a treasure, and Santa Cruz Toyota is lucky to have him working in the Service Department.
My Warranty tire rotation was done under an hour! I got a ride from the dealership to home then back to the dealership when my vehicle was ready to be picked up.
All employees were excellent/helpful. The mailer I received was worded in a way that did not cover the entire cost. It wasn’t a lot but was not what I thought I was getting for my money.
Do on time with appointment time Appointment is 9, they will do at 9 Do not wait
I filled out the form last night with my feedback. Please refer to the form I filled out last night.
After years of buying cars here, I see things have changed. I was so disappointed.
Great customer service. Staff very attentive and willing to help. Reliable professional shuttle service. Service advisor knowledgeable and professional.
Service was done quickly and very professional.
Very friendly. Informed me that there were no problems with the car and the waiting area was very nice and accommodating.
The staff is always polite, interested and welcoming. The service was done quickly, they asked me to discuss concerns and completed the job in a few hours
I came in for a check tire pressure light and the young man who helped me had me in and out in 5 minutes. Great experience. I have been here 4 or 5 times since I've been in the state the last few months. Always easy.
Fast, easy, communication was good. Fixed the problem in my vehicle first try. I appreciate them.
Mark was great. He was very friendly and courteous, plus he explained the possible problems thoroughly.
I have felt for years that service department at Toyota could improve their customer service.
Efficient/friendly That sums it up perfectly I'm not interested This is not worth my time
I had a really good car buying experience with Joey and Bob. They were transparent with pricing and super friendly. The best car buying experience in nor call I’ve experienced.
Mark was very friendly and professional . And my truck got done what needed to be done and out of there. I didn't have to wait to long ????
Mark was very friendly and very thorough. He answered all my questions and made sure to call me when my car was ready and arranged for a car to bring me back to the dealership
I feel like I was overcharged for the regular maintenance. I have taken the car to the mechanic every time is was required but somehow the maintenance was over 1.4K
The service was performed in 35 minutes while I waited. Quick. Was informed I needed an alignment.
Brent and the crew were great!
Excellent experience with Toyota of Santa Cruz purchasing our new Camry. Best deal up front without any negotiation. I had compared their price with 4 other dealerships that I had to negotiate, and Santa Cruz came in the lowest on their first offer without knowing what I had negotiated with other dealerships. Sales people were very responsive with providing quotes quickly and pleasant to work with. I dont particularly enjoy dealing with car sale people, but this was a huge surprise. I accepted their first offer and bought the vehicle without any game playing. Highly recommend this dealership.
Absolutely love Santa Cruz Toyota and the whole team there. They truly go above and beyond and always take care of us. This is my 12 purchase from them. Thank you Simon and Chris Myers for always giving me the vip treatment. Smoothest car buying experience ever.
Very friendly staff easy to work with picked up a GMC 2022 terrain even though it's not Toyota I still love it
Disconnected. No one was clear where my parts or my car were. Had I not called to ask I doubt it would have been completed that day.
I was happy with the service And being able to return home quickly. Good Bye
Very courteous. Everything done in timely matter. A good experience. I will always recommend Toyota for maintenance. That's all.
Good experience He was very good about letting us know what was going on, what was as found.
Experience was great Las personas son muy amables, el lugar está agradable El lugar está muy limpio y el personal te atiende muy bien
Mikell provides professional service with a friendly demeanor and attention to details. There is also a healthy dose of professional humor (dad jokes and deadpan) in the service department!
My tires were installed in a timely and efficient manner. I had a very satisfactory experience dealing with the Service Manager, Hunter. I Highly recommend them.
Very fast and friendly services, great discount on a rental car while your car is in a shop. Very nice lobby. Tim the repair rep is awesome!
Hunter got right on it my car was finished in no time i recommend everyone that I know has a Toyota to only see him . He has great customer service skills he's your best one .
Excellent and fast! Nice lobby, good customer service, very friendly and courteous Very satisfied and fast repair
Terrible experience. The sales guy for the Toyota Corolla Cross (Ted/Tod his name, I forgot) was pushy as hell and was giving us absolute gimmicks of offers with handwritten scribbles. He was trying to push too hard to rip us off from the beginning. The website advertised one vehicle for sale, and they showed me the more expensive one and provided me with bullshit financing eye-wash options to sell the car at a higher price. He was treating us like we were uneducated and that we did not understand numbers. I have never felt this cheated or disrespected in ... Read More Google - Nov 3, 2026
I don't do online surveys. That's why I don't do surveys. No, thank you very much.
Excellent service, quality work. Pleased with everything including the waiting accommodations. Advisor was very good.
All good with the dealership. I prefer Santa Cruz Toyota over other dealerships The service is efficient
They got me in on time and communicated well. Got what was needed and advised to go a head and was told when my car would be ready
Recall appt. Receipt not explained when I picked up my car or offered to explain.
Friendly knowledgeable efficient Very nice facility staff was friendly Pablo was knowledgeable Charles was a safe driver
Friendly service in a timely manner. I have no complaints. Good job. ?? Keep up the good work. ??
Santa Cruz Toyota provides excellent customer service when I take my car in for maintenance.
Would be great to add car wash option as other dealers do to follow service
Great experience. Good staff. Felt like we received excellent service at each step. Strong communication between departments.
Full spectrum services at Toyota Capitoka location. Service rep Mike met sll expactatiins and more.
Excellent customer service . . No stress and transparency with this transaction. . Best car buying experience from the staff and the dealership.
Easy and Accommodating. Clean and nice dealership Ron Shoemaker made a great impression on us
Robin, my exceptional salesperson at Santa Cruz Toyota, provided outstanding customer service from start to finish! Purchasing my 2027 Toyota Corolla was a wonderful experience. Her follow-through was impeccable, and she made the entire process effortless, stress-free, and completely pressure-free. Robin handled every detail with care and professionalism, making the experience truly enjoyable. Thank you again, Robin, for making my car-buying experience such a pleasure!
Easy in and out service.
Great job on maintenance and was a quick and easy process
I had an excellent experience with the dealership. Giselle Aviles was very professional, friendly, and helpful throughout the process. She provided great customer service and made everything easy and pleasant. I highly recommend her!
Phoned Service department to discuss an issue I had with the tailgate not closing on my new RAV4. I was switched to a service representative as opposed to the person that answered the phone and I explained the issue and they said I had to come in to be able to file a warranty report. I made the appointment for Friday when I got in there a service representative came out and I explained to her what my issue was she was extremely helpful and nice and said she had wished that I had been able to talk to her ... Read More Google - Oct 31, 2026
Did not live up to my expectations. An oil change and tire rotation should not have taken five hours to complete, specifically when promised it would take a couple of hours.
(Translated by Google) If there are agents who speak Spanish, just ask! (Original) Si hay agentes que hablan español, solo pregunta!
Efficient diagnostic and repair. Friendly associates and top notch lounge and waiting area!
Everyone was very helpful. I really appreciate the work that john did
The service managers at Toyota are often aloof and don’t have a welcoming/ friendly attitude. My experience as a female customer is they don’t feel like they need to explain the suggested repairs or make sure you understand the necessary work.
My other experience is that the cost of the repairs are extremely high and the service person doesn’t show clear breakdown of labor costs which i thought was required. I got a lump sum estimate and that’s it.
I am no longer going to be a regular customer because of my recent experiences at this ... Read More DealerRater - Oct 30, 2026
I was offered a service of cleaning out some rodent litter for $230. I declined it and did it myself. It literally took me 30 seconds.
The Toyota dealer is very helpful and I love the shuttle service. Plus the facility is nice and clean.
Quick service, everyone polite
Robin and JT were exceptional!
Upsold $160 alignment on 11,000mile car, no before/after data. Won’t return /recommend.
Great customer service. No sales talk except for the service contracts. All done within few hours
Friendly, courteous, and patient The salesman understood my needs and answered my questions. He had patience with me . He never tried to talk me into a vehicle or option l did not need .
Having Ron there is a great asset. Ron is excellent and knows how to treat customers
My service agent, Hunter, was very thorough and explained all of my service options Timely service. Done in under 3 hours
My service agent, Hunter, was very thorough and explained all of my service options Timely service. Done in under 3 hours
I made appointment drop my car off and it called to pick it up. That's about it hopefully all the work done I have warranty so they do what I'm supposed to get done. They did install wiper blades for me that I supplied at no cost.
Excellent service department. They completed my oil change quickly, did a thorough multi-point inspection, and kept me updated throughout. Professional staff and a clean comfortable waiting area.
My boyfriend brought the car in for a smog. I wasn't there myself, so I can't comment on his experience.
The service advisor Ron Shoemaker was great. I was able to get my Land Cruiser serviced quickly while I waited. Thank you.
Fast, shuttles were quick
Every time I go to the dealership, I’m greeted professionally and personally. Kyle is quite exceptional to the Toyota team with his attention to detailing things that may be good or bad on Vehicle. Kyle will do very well for the company or any other company he’s a natural ability that you can see clearly. Thanks so much for Toyota and the team work that makes my life easier.
Service needed was explained. Questions answered. I was kept informed of progress. It was great.
?? He was easy to work with and helped us figure out the problem Yay!
is and has always been very difficult to deal with and consistently provides unsatisfactory service The only reason we went to the dealer was it was an issue covered by the warranty
It’s really nice that they offer service 7 days a week so it was easy to get an appointment.
We had our car towed in for what turned out to be a recall issue. When they looked at it, there was nothing apparently wrong. but after discussing he issue with us, offered to take another look the next day. That next morning Toyota issued recall advice, and it turned out our car was included. Issue was fixed in a couple days.
Mikel is the best! I trust him to give me accurate information and I know he won't try to sell me something I don't need. He's the only service manager I work with and one of the main reasons I drive a Toyota.
Made appointment, oil change, told two hours. It took them six hours. No apologies. Told appointments are just drop off times, not appointments. Quoted 160, paid 180. Terrible.
I was treated very efficiently. Hunter explained to me what service was going to be done on my car. He also explained the recall work.
He said he would call me wen the parts arrive, buy to this day,I haven't received any call.
experience was very easy, friendly and efficient. Everyone was very helpful. Thank you for a good job
I was wrongfully charged for right & left windshield wipers when I just purchased new ones this last September & they tossed them away without checking them or even asking me if I needed to change them. So that hasn't sat well with me.